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I received investment consulting services from a company called Vexa Investment and I was seriously harmed during this process. I invested approximately 700 thousand TL. Later, when I wanted to withdraw the 33 thousand dollars that I thought I had earned, they did not carry out the withdrawal process and asked me for more money to be able to withdraw my funds. They said I needed to make the payment via cryptocurrency and that they would send the money to my Metamask wallet. Although my Metamask wallet showed a balance of 33 thousand dollars, when I couldn't make the withdrawal, I contacted Metamask live support. Metamask support stated that the balance shown in my wallet was a fake token and that it was displayed as if there were tokens in the wallet by some individuals. They also demanded 1,320 dollars as a 4% file fee, 990 dollars as a 3% transaction fee, and 2,910 dollars as a 9% network fee for me to be able to withdraw my money. Whenever I requested a withdrawal, they claimed that the transactions I thought were opened through the Tweakbox application were shown as losses and told me that I needed to deposit nearly 5 thousand dollars each time. I have not been able to get my money for about a month, and I constantly feel that I am being delayed and forced into additional payments under different names. I want the 700 thousand TL I invested with Vexa Investment and all amounts belonging to me to be refunded in full, and I request that the necessary investigation be conducted regarding this matter and that the responsible parties be held accountable.I would like to state that I have filed a criminal complaint with the prosecutor's office due to the grievances I experienced with Vexa Investment and the related parties. About 2 months ago, I created a withdrawal request for $33,000.0 from my account opened through the Tweakbox application via Vexa Investment. My ID number is 12590706. Despite the time that has passed, my withdrawal request has still not been fulfilled; they keep delaying it, and the transaction is never completed. I have contacted the company multiple times via phone, WhatsApp, and email. They say that they have deposited my money into the metamask exchange, that $33,000.0 appears in my metamask wallet, but the withdrawal cannot be made. They informed me that I need to make an additional payment of nearly $5,000 in total under the names of network fee, file expense, and transaction fee in order to withdraw the money. Since there was no mention of these fees or that the money would be transferred to the metamask exchange when I started working with them, I clearly stated that I would not pay these expenses. During this process, a consultant named H** İ** A** took care of me. He insisted twice that I needed to deposit $5,000 to be able to get my money, saying, "Just deposit it, you'll withdraw your money in half an hour, you will definitely withdraw it." Trusting these statements, I had to pay the company 60,000 TL about 2 months ago and also took a loan from the bank to pay 150,000 TL.I have incurred a significant amount of debt just to be able to receive my money, yet my withdrawal has still not been processed. An authorized person from the company, Mr. S**, stated that I am right in this matter and that he has contacted the price providers Leverate and is waiting for an email from them. However, after this conversation, there has been no concrete feedback; only occasional irrelevant messages like "hello, how are you" are sent, and my main question and request for a refund are not being answered. I demand the full refund of my amount of 33,000.0 dollars, which appears in my metamask wallet, without paying any additional fees, and I request that the withdrawal process be completed urgently, taking into account the grievances I have suffered due to the payments I was directed to during this process.
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