Cyprus
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0-1 years
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Hello, I am the owner of account number 500146. Around the end of April, I participated in the mono kapital firm and on May 7, I benefited from the campaign for which I also attached a photo below, receiving a $1600 bonus in exchange for a $4000 investment with the condition of converting 120 lots. During this process, my consultant Hasan Çelik took the initiative and allowed me to withdraw $2500. I also added my account balance to the photos. Later, when my consultant changed around September 9 and I requested a withdrawal again for my rent payment, my new consultant Melih Soydan told me that I could not withdraw due to the lot condition. When I asked if it was possible to cancel the agreement and take back the bonus granted to me and whether I would be allowed to withdraw, I received the answer that it was not possible. While I calculated the completed lot count to be around 60, my consultant said it was 30, that the transactions lasting less than 5 minutes were scalps, and that I did not meet the lot condition. I agreed and started taking transactions longer than 5 minutes to complete the lot condition from the EURUSD pair. I also attached screenshots of my conversations with Melih Soydan to the photos. While trading EURUSD, they raised my spread from 8 to 40 (I attached the screenshots), and they said that this situation was not caused by them. Meanwhile, the spread of my friends working with other firms was still 15.When I wrote about this situation in a forex complaint group on Telegram, someone took an interest in me and after talking to the company, they sent a message saying, "Companies have details about lot conditions, generally all institutions have a scalp duration in campaigns, you need to hold positions for over 5 minutes, the lot distributions should be 25% currency, 25% energy, 25% index, and 25% metals. Regarding spreads, it is normal for majors to have spreads up to 50." They indicated that if I met these conditions, I would not have any problems with withdrawals (my messages with this person are available in the photos section). Of course, I didn't get stuck on this person's statement that "generally companies have such conditions. Transactions longer than 5 minutes are considered scalp, the distribution is like 25%-25%, spreads up to 50 are normal," because there was nothing like that in the campaign photo and my consultant did not mention such a thing when I joined the campaign (I uploaded the voice recording). With this person's interest, my EUR/USD spread was reduced from 40 to 20. (After my spread was lowered, I added my messages with Melih Soydan to the photos. Melih Soydan does not mention any changes in the conditions at all. He says they talked to the price provider and sorted it out.) After 20 days since this conversation, when I asked my consultant again about the lot count, I learned that it was 71 but that the conditions had changed, and I needed to complete 30 lots in commodities, 30 lots in currency, 30 lots in index, and 30 lots in energy.When I asked why, they said that they made such an agreement with the person I spoke to in order to lower my spread, and that I had also approved it, and they told me to discuss the situation with the person I contacted to lower my spread, not with them. When I wrote to that person, they said they would be interested, and I haven't been able to reach them for 3 days. As a solution, I wrote here as well.
