Comoros
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2-5 years
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Resolved by Global Broker Verification Platform
THIS GRIEVANCE HAS BEEN ADDRESSED THANK YOU.
Resolved by: Admin H.A · 5 days ago
Date of experience: Jan 05, 2026
My name is Ertan Tuncer and I am trading with account number 906301 on the MetaTrader 5 platform and with the Sardis Markets brokerage. I currently have approximately 6,149 USD balance in my account. The brokerage is avoiding paying my balance by presenting various excuses such as "lot refund/cancellation" and claiming it is done by the "price bank (META)." They are demanding a 200 lot limit. They have not provided me with any concrete transaction records or valid justification. The details of the situation, all correspondence, and even sentences that appear to have been used by scammers are shown in the post below.
Platform: MetaTrader 5
Server: SARDIS MARKETS
Account No: 906301
Brokerage: Sardis Markets
Current balance (approximately): 6,149 USD
I am forwarding the same complaint to you along with relevant screenshots and documents, and I kindly request your support before pursuing my legal rights. After this complaint, my account was closed by the company.
