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Resolved by Global Broker Verification Platform
Thank you, my problem has been solved.
Resolved by: fatihb36e5 · 1 month ago
Date of experience: Dec 31, 2025
I started Forex transactions at Luna Capital with $3500, and I was assigned as an investment specialist Demir ALTINBAŞ. He gave me the TOTL transaction, which I heard for the first time, as a buy at 15000. He said this product is the average of all indices in the world: Nasdaq %24, Dax %23, BTC %12, and the rest are other indices. When we opened the weekly chart, I saw that while Dax and Nasdaq were constantly rising, the TOTL product had dropped from 23 thousand to 15000. If there was really a correlation between them, this product should have risen. However, two hours after I entered, my account reached a level where it would explode. I told him repeatedly that my account would stop, but he sent me messages saying, "It will turn around from here, we will recover, your account will not explode." It was falling so fast that TOTL eventually made me hedge. I waited for exactly 2 weeks with my account locked. When TOTL started to rise again and the asset recovered, we broke the hedge. I waited like this for a week. Just when we thought we had fully recovered the account, on December 31, 23:50, it spiked to 13959, the point where I would stop, and then it went up to 14080. And my account exploded. Now there is nothing to be done; when I go to consult, I get responses like "Did you ask me when you entered?" Now neither the consultant nor the expert Demir is interested. There are many people who have been harmed because of this fake product.
Resolved by Global Broker Verification Platform
Thank you very much, I didn't think it would be resolved this quickly. The WintoFX Platform is successful.
Resolved by: zeyne390c2 · 1 month ago
Date of experience: Dec 31, 2025
Hello
I made an investment of 3000 USD from Luna Capital. On the second day I entered the institution, my investment specialist gave me a sell order for a product called TOTL, which I couldn't find anywhere. Later, he closed that transaction and said I needed to buy 0.10 lots. One hour after entering the transaction, it suddenly started to go against me very quickly, and my loss from that transaction began to increase from -4 thousand to 5 thousand. I had to hedge to prevent my account from blowing up. My assets suddenly dropped to 300-400 dollars, and I had to hedge completely because of a product that didn't exist. Later, my investment specialist Demir Altınbaş kept saying that it would turn around now, it had to turn around. This product supposedly entered the market in 2023 and even fell below the price it entered the market that day. During this process, he didn't care about me at all, didn't answer my calls, saying he was at lunch or in a meeting, etc. Moreover, he responded with things like "What should I do? Did I pull the market down? In such situations, you need to have money on the side; if you can invest, let's turn in one direction." I researched this product and couldn't find such a product anywhere. When I asked him, he said you could search for TOTL CAP, and I couldn't find such a product either. When I asked Mr. Demir what this product was, he told me it was the average price of Nasdaq, Ws30, Dax, and bitcoin products.When these indexes came out, they said things like TOTL would double, but I saw that there was no product moving in that direction. My account exploded last night just because of this product. I was victimized by the institution. I urgently request the resolution of my grievance.
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